Service Level Agreements

  • Regular interval, no charge FCC Operational & Compliance Checks
    • Proven Increased System Performance Levels
    • Includes repairs of normal failures, parts and labor
    • Monthly system and Annual device FCC verifications and checks
  • Discount programming & re-programming Fees
    • Discounted programming/reprogramming ANI charges
    • System integration programming assurance guarantee
    • ANI implementation & ID code management
    • Discounted programming of new equipment to enhance system integration
  • Better installation and removal rates
    • Fixed discounted removal/installation & re-installation rates
    • Priority service on removal/installations & re-installations
    • Free antenna retuning and radio/light-siren system check-ups
  • Priority radio service and after-hours response service
    • Priority walk-in week day service
    • 2-hour response, 24 hrs per day critical component response time
    • Non-Critical components – same work day response time
  • System improvements, engineering & integration
    • System improvement/enhancement engineering recommendations
    • Integration and inter-modulation studies and enhancements
    • Free interference tracking and engineering elimination assistance
  • Discounts for new purchases and accessories
    • State contract pricing on serialized new products *
    • 15%+ discount on new additional parts and accessories program
    • New purchases covered at no charge until M/A renewal
  • Long term security & savings
    • Proven long term system operational improvements
    • More system up-time, longer mean time between failures

(*State Radio Contract entities receive equipment discounts approx. 15-25% +)